ABOUT ME

Hello World! I'm Matthew Ross, an inspiring Cloud and App Developer. With more than three years of experience in the IT industry, I am a skilled and versatile Computer Support Technician at the State of Oklahoma. I provide hands-on and remote support to various state agencies, resolving requests, incidents, and problems with terminals, personal computers, printers, cabling, and software products. My professional goal is to become an Cloud Devops Engineer or an Application Developer. To achieve this, I am working on industry-standard certifications and applying the knowledge and skills I gained from my Bachelor's degree in Computer Science and my certificate in Management Information Systems. I enjoy learning new technologies and finding solutions to complex challenges. I am passionate about delivering reliable, efficient, and professional service to my clients and colleagues.



I built this page as part of the Cloud Guru Azure Resume Challenge.

Education &

Certifications

Computer Science B.A.

w/Certificate in MIS

July 2020

Comptia A+

February 2022

Azure Fundamentals AZ900

Coming December 2024

Work

State Of Oklahoma, OMES

Computer Support Technician • November 2021 - Present

  • Member of the Customer Success Desktop Support team that handled the remote and hands-on technical support as well as providing a new take on customer service for the State of Oklahoma
  • Provided support as a escalation point for hardware, software and customer related issues OKC and serrounding areas
  • Ensured that tickets were handled properly in ServiceNow in order to have proper documentation and resolutions
  • Configured, installed, troubleshooted, and maintained a range of devices from workstations to printers
  • Served as a guide to new employees that are joining the Desktop Support team and a customer relations advorsary to newly consoladated agency that needed help along the process

    • Robert Half Technologies, OU Medical

    Tech Analyst • October 2020 - October 2021

  • Contracted out to OU Health as a Tech Analyst
  • Installed and repaired equipment and software, including terminals, personal computers, printers, cabling and software products
  • Provided Hands on and remote support to all OU Health campus’s, clinics and remote users
  • Analyzed and resolved requests, incidents, and problems through ServiceNow
  • Used Software Center, SCCM, Dameware, Citrix, Symantec and Meditech to complete and resolve my day to day task
  • Participated in meetings, groups and department huddles to help improve and complete projects